If you are experiencing Internet connection problems,
Charter Business Networks would like to offer you a few
simple troubleshooting steps to assist you.
No Internet Connection
| 1. Is your Cable Modem Online? | |
| a. This can be determined by looking at light pattern on the cable modem. | |
| b. Click here for Modem pictures | |
| 2. If your modem is offline. Unplug the power cord for 10 seconds and then plug it back in. | |
| a. If modem does not come back online after two minutes. Please call 1.800.314.7195 for assistance. | |
| b. If modem does come online, try Internet again. If unsuccessful, restart all networking components computer. | |
| c. If you are still not able to get online please call 1.800.314.7195. | |
Questions or Comments?
Call 1.800.314.7195